Online Support System
At BrevAll Technologies we realize that the key to our success is providing our clients with a level of customer service that indeed exceeds their expectations, especially when time is most critical.
BrevAll Technologies Online Support System integrates all of our channels of communication into a single, online, state-of-the-art support system allowing us to manage chats, emails and general trouble ticket information submitted online. Because support issues are maintained centrally, we are spending less time responding to emails and phone calls and more time solving problems.
BrevAll Technologies Online Support System provides our clients with key features, including:
- Ability to submit a new ticket
- Report any service issues
- View previous tickets
- Search the knowledge-base
- Upload attachments to tickets
- Respond via email or web-interface to update tickets
- Submit tickets to different departments
- Track support tickets progress
- Communicate directly with our support team online
- Customize fields for additional information
- And much more